Return Policy

Last Updated: 7/23/25

Thank you for shopping with Psycho Ex! We want you to be happy with your purchase. Please review our return and refund policy below:

1. Returns

  • We accept returns within 30 days of delivery.

  • Items must be unused, unworn, and in original packaging with all tags attached.

  • To start a return, contact us at shoppsychoex@gmail.com with your order number and reason for return.

2. Non-Returnable Items

  • Certain items cannot be returned for hygiene or custom reasons (e.g., intimate apparel, final sale items).

  • Gift cards and digital products are non-refundable.

3. Refunds

  • Once we receive and inspect your returned item, we will notify you of your refund status.

  • Approved refunds will be processed to your original payment method within 7-10 business days.

  • Shipping costs are non-refundable.

4. Exchanges

  • We offer exchanges for defective or incorrect items.

  • If you need to exchange an item, contact us at shoppsychoex@gmail.com.

5. Shipping Returns

  • Customers are responsible for return shipping costs unless the item was damaged or incorrect.

  • We recommend using a trackable shipping service.

6. Contact Us

For any questions about returns or refunds, email us at: shoppsychoex@gmail.com.